T T S FINANCIAL SERVICES MIDDLE EAST L.L.C
(“Taptap Send”)
Key Facts Statement
Last updated:21 July 2026
International and Domestic Transfers
This Key Facts Statement ('KFS') provides you with key information about Taptap Send's Payment Services before you send money. Please read it carefully alongside our full User Agreement. All fees are exclusive of VAT unless stated otherwise.
About our product
With Taptap Send you can send money abroad, or to other Taptap Send users in the UAE via the Taptap Send mobile application (the 'App'). Pay using your Taptap Send Digital Wallet (Wallet), or directly from your UAE bank account or debit/salary card.
| Provider | T T S Financial Services Middle East L.L.C. ('Taptap Send') |
|---|---|
| Regulator | Central Bank of the UAE (CBUAE) |
| Licence types | RPSCS Category II (Circular No. 15/2021); Exchange Business Category IV (Circular No. 7/2025) |
| Contact | +971 48820026 | support@taptapsend.com |
Eligibility and Key Parameters
| Feature | Detail |
|---|---|
| Who can apply | Individuals aged 18+ resident in the UAE, subject to identity verification (Emirates ID required) |
| Transfer currency (sent from) | UAE Dirhams (AED) |
| Payment methods |
|
| Transfer destinations | 70+ receive countries across Asia, Africa, Middle East and Latin America - see the App for current list. |
| Payout methods | Recipients can receive the transfer into their bank account or mobile wallet account, or by cash pick up with one of our partners (where available). |
| Minimum transfer amount | Varies by destination country.Check the App before sending. |
| Maximum single transfer | AED 37,000 |
| Maximum daily/monthly transfer limit | AED 37,000 |
What We Disclose Before You Send
Before you confirm any transfer, we will show you in the App on the confirmation screen:
Total amount debited from your payment method (AED)
Service fee (if any)
Applicable taxes charged by Taptap Send
Exchange rate applied to your transfer
Estimated amount to be received by the recipient (in destination currency)
Estimated delivery timeframe
Recipient's service provider name and contact details (where available)
Any fees that may be charged by the recipient's service provider (where known)
Actual amounts received by the Recipient may be lower due to fees or taxes imposed by the Recipient's Service Provider or local authorities, which are outside Taptap Send's control.
Service Fee and Exchange Rate
| Fee type | Amount (AED, excl. VAT) |
|---|---|
| Taptap Send account | Free |
| Service Fee | As shown in the App. Varies according to factors such as the transfer amount, the currency, corresponding bank charges and others. |
| Foreign exchange rates | As shown in the App before transfer confirmation. Exchange rates change on a daily basis (and may change more frequently). |
There may be circumstances in which you have to pay fees for other services. This Key Facts Statement provides only indicative fees and charges.
⚠ IMPORTANT WARNINGS • Once you click 'Send', your transfer is final. It cannot be cancelled or changed, so check all recipient details carefully before confirming. • If you enter incorrect recipient details, Taptap Send is not liable for misdirected transfers and cannot guarantee recovery of funds. • Exchange rates change daily (and may change intra-day). The rate shown at the point of confirmation in the App is the rate applied to your transfer. • The recipient's service provider may deduct additional fees, reducing the amount your recipient receives. • Service fees are non-refundable once a transfer has been accepted by Taptap Send. • Taptap Send is not responsible for funds once they have been received by the recipient or made available for cash pick-up. • By confirming a transfer, you consent to immediate processing and waive your 5-business-day cooling-off period for that transfer. • For Business Recipient payments (bills, education, utilities), refund eligibility is determined by the Business Recipient, not Taptap Send. • If you believe a transfer was made without your authorisation, contact us immediately at +971 48820026 or support@taptapsend.com and no later than 6 months after the transfer date. Any delay in notifying us may affect your right to a refund and could increase your liability for losses arising from that delay. • Keep your login credentials confidential at all times to avoid any misuse or fraudulent actions by others. Taptap Send will never ask for your password via email, phone, or SMS. • We have the right to impose transaction limits under the User Agreement available here. • You may close your account at any time at no charge by emailing support@taptapsend.com.] |
Additional Information 1. This KFS must be read alongside your User Agreement available at www.taptapsend.com. 2. This KFS is available in both English and Arabic. 3. We reserve the right to, in our absolute discretion, amend, delete or cancel any of the terms and conditions within the User Agreement, this Key Facts Statement and the Schedule of Charges at any time with prior notice as set out in your User Agreement. 4. All information is for informed decision making only and does not constitute financial or legal advice. 5. You are required to submit all documents that we may require (including your Emirates ID) to set up your accountin the form that is satisfactory to us. 6. It is your responsibility to always provide us with your up-to-date mobile phone number and email address and to notify us of any changes to such contact information previously provided. 7. You can contact us at: +971 48820026 or by email at support@taptapsend.com for any queries related to the Key Facts Statement. |
Taptap Send is the trading name of T T S Financial Services Middle East L.L.C. Registered office: The Offices 3, Trade Centre Second, Dubai, UAE. Licensed and regulated by the CBUAE.