Last reviewed: May 2026

1. Our commitment to accessibility

Taptap Send is committed to ensuring that our digital products and services are accessible to everyone, including people with disabilities, those using assistive technologies, and those facing other barriers to access. Accessibility is not an afterthought; it is a core part of our mission to make cross-border money transfers simple, affordable, and available to all.

This statement applies to all Taptap Send digital products and services, including our website (taptapsend.com) and our mobile application (the App), and covers all entities within the Taptap Send group operating globally.

We actively work to identify and address accessibility barriers, and we review our products regularly against recognised international accessibility standards. Where we identify shortcomings, we are committed to addressing them in a timely manner.

2. Standards we follow

Taptap Send aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG 2.2 is developed by the World Wide Web Consortium (W3C) and is the internationally recognised standard for digital accessibility. It is organised around four principles. Content must be:

• Perceivable — information and user interface components must be presentable in ways users can perceive.
• Operable — user interface components and navigation must be operable.
• Understandable — information and the operation of the user interface must be understandable.
• Robust — content must be robust enough to be reliably interpreted by a wide variety of user agents, including assistive technologies.

Level AA conformance addresses the most significant barriers for users with disabilities and is the benchmark adopted by most accessibility legislation worldwide. The full WCAG 2.2 specification is available at w3.org/TR/WCAG22.

3. Regulatory and legal compliance

Taptap Send operates across multiple jurisdictions and is committed to complying with applicable accessibility laws and regulations in each market where it operates. While the specific legislative frameworks vary by country, our baseline standard is WCAG 2.2 Level AA, which meets or exceeds the technical requirements imposed by most accessibility regimes worldwide, and which we are actively working towards achieving across our digital products.

4. Our accessibility reviews

We conduct regular accessibility reviews of both our website and our mobile application to assess compliance with WCAG 2.2 Level AA. Our review process includes a combination of:

• Automated testing using recognised accessibility scanning tools.
• Manual testing by trained reviewers, including keyboard-only navigation and screen reader testing.
• User testing with individuals who rely on assistive technologies.
• Periodic third-party accessibility audits.

We aim to review our core digital products at least annually, and following any significant update or redesign of our website or application. Where we identify accessibility issues, we log them, prioritise them by severity and user impact, and work to remediate them as promptly as practicable.

This statement was last reviewed in May 2026. We update this statement whenever our accessibility posture materially changes and following each annual review.

5. Known limitations

While we strive to meet WCAG 2.2 Level AA across all our digital products, there may be areas that do not yet fully conform. We are committed to transparency and will update this section as our review work progresses. If you encounter a specific accessibility barrier that is not listed here, please contact us using the details in Section 8 below — your feedback directly informs our remediation roadmap.

6. Support for customers with disabilities or in difficult circumstances

We understand that some of our customers may be living with a disability, a long-term health condition, or may be going through difficult or challenging personal circumstances such as bereavement, financial hardship, or a mental health crisis. These circumstances can make it harder to access and use digital financial services.

If you are in such a situation, you do not have to navigate this alone. We encourage you to reach out to our customer support team, who are trained to provide additional support and will do what they can to accommodate your individual needs.

Our FAQ on Supporting our customers in difficult or challenging circumstances provides information on the additional support available, including how to flag your situation to our team and what adjustments we may be able to make. You can also browse our general FAQs for answers to common questions about our products and services. If you cannot find what you need, please contact us directly through the Support section in the App or by following the steps set out here.

7. Making your device more accessible

If you find it difficult to use a computer, smartphone, or tablet — for example, because of a disability, a visual impairment, or any other reason — there is free, independent guidance available to help you customise your device to better suit your needs.

AbilityNet's My Computer My Way provides step-by-step guides on making computers, tablets, and smartphones easier to use, covering settings for vision, hearing, motor, and cognitive needs across all major operating systems and devices. This resource is free of charge and maintained independently of Taptap Send.

8. Accessibility feedback and contact

We welcome your feedback on the accessibility of our website and our mobile App. Please contact our Customer Support team if you:

• encounter an accessibility barrier that prevents you from completing a task;
• have a suggestion for how we could improve the accessibility of our products;
• require this information in an alternative format; or
• need additional support due to a disability or personal circumstance.

We aim to acknowledge and substantively respond to accessibility queries promptly.

Contact us

In-app support: tap the Help icon in the App and select 'Contact Us'.Email: support@taptapsend.comFAQs: support.taptapsend.com

When contacting us about an accessibility issue, it is helpful (but not required) to tell us which device and browser or app version you are using, along with a brief description of the barrier you have encountered.

9. Changes to this statement

This Accessibility Statement will be reviewed and updated at least annually, and whenever there is a material change to our digital products or to the landscape in which we operate. The date at the top of this statement reflects the date of the most recent review.

We encourage you to check back periodically to stay informed about our accessibility commitments and progress.

Taptap Send is committed to continuous improvement of its accessibility posture. This statement is a living document and reflects our ongoing efforts to serve all of our customers equitably.