Initial Disclosure
By creating your Lite Wallet, you agree to abide by the terms of our User Agreement. Capitalized terms have the meaning set out in that agreement.
Your liability
Tell us AT ONCE if you believe your Security Details have been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days after you learn of the loss or theft of your Security Details, you can lose no more than $50 if someone used your Security Details without your permission.
If you do NOT tell us within 2 business days after you learn of the loss or theft of your Security Details, and we can prove we could have stopped someone from using your Security Details without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was emailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
How to report Unauthorized Transfers
If you believe your Security Details have been lost or stolen, call: +1 833-916-0670 or write TapTap Send Payments Co. at 228 Park Ave S., Suite 87488, New York, NY 10003-1502.
Business Days
For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included.
Transfer types and limitations
You may use our services to:
· Load funds to the Lite Wallet;
· Purchase digital content;
· Send international remittances, and
· Withdraw funds from the Lite Wallet.
Limitations
· You can only initiate fund transfers through the Taptap Send Lite Wallet to supported payout countries and methods.
· You cannot load more than 999 USD per day across your combined foreign currency Taptap Send Lite Wallets.
· Each international remittance you send from your Taptap Send Lite Wallet has a maximum transaction size of 2500 USD.
· You cannot send more than 2,999 USD in international remittances in a single day or 24,000 USD in a 14-day period, from all of your funding sources combined, including your Taptap Send Lite Wallet.
Fees
There are no fees applicable to the Lite Wallet.
Confidentiality
We will disclose information to third parties about your account or the transfers you make:
· Where it is necessary for completing transfers, or
· In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or · In order to comply with government agency or court orders, or
· If you give us your written permission.
· There may be other circumstances set out in our Privacy Policy.
Documentation
You will receive a monthly account statement provided there has been Lite Wallet activity within the past 24 months.
Our Liability
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
· If, through no fault of ours, you do not have enough money in your account to make the transfer. · If the system was not working properly and you knew about the breakdown when you started the transfer. · If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
· There may be other exceptions stated in our agreement with you.
Error Resolution Notice (Lite Wallet) - Initial Disclosure Notice
In Case of Errors or Questions About Your Electronic Transfers Telephone us at +1 833 916 0670, write to us at 228 Park Ave S., Suite 87488, New York, NY 10003-1502, or email us at support@taptapsend.com as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.