Last updated: 8 April 2026
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1. The award.
1.1 This is a promotion to receive 5 GBP bonus credit in your Taptap Send account

1.2 The promotion is being run by Taptap Send UK Limited (“Taptap Send”). Taptap Send is authorised by the FCA under the Electronic Money Regulations 2011 (FRN: 900842) for the issuing of electronic money.

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2. How to enter
2.1 The Promotion will run from 00:00am on 9 April 2026 to 24 April 2026 11:59pm (the "Closing Date") inclusive.

2.2 To qualify for the award, you must:

(a) Be aged 18 or over;

(b) Be a registered Taptap Send user who lives in the United Kingdom;

(c) Have already activated the new Wallet feature on your Taptap Send app by following the prompts to create a Taptap Send Wallet (“Wallet”);

(d) Spend 10 GBP or more for your first transaction using the Taptap Send virtual or physical card on or after 00:00am on 9 April 2026, 

(together, the “Qualifying Actions”).

2.3 By completing the Qualifying Actions, you are agreeing to be bound by these terms and conditions.

2.4 For any questions or queries about this promotion, please contact our customer service team via email at support@taptapsend.com.

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3. Eligibility
3.1 To enter the promotion, you must have the option of creating a Wallet within your Taptap Send app. Only customers who have completed our ID verification process (upload of selfie and ID) and who are using a recent version of the app (version 2.57.0 or later) will see the option within the app.

(a) If you have completed the ID verification service but do not yet see the option to create a Wallet, please try updating your app to the latest version. If you still do not see the option, please contact our customer service team who would be happy to help you.

(b) If you have yet to complete the ID verification process, please follow the link in the banner within your app to do this. If you do not see a banner, please contact our customer service team and tell them you wish to complete the ID verification process. 

3.2 There is a limit of one award per person. Entries on behalf of another person will not be accepted, neither will entries by users who open multiple Taptap Send accounts.

3.3 Taptap Send reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the promotion.

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4. Claiming the award
4.1 Please allow a maximum of 72 working hours for your Taptap Send account to be loaded with your bonus credit after you have completed the Qualifying Actions. The credit will not be loaded to your Wallet, as it is not electronic money. Instead, it will sit within your Taptap Send account for use on your next transaction.

4.2 The bonus credit is not refundable, exchangeable for cash or usable as electronic money.
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5. Limitations of liability

5.1 Insofar as is permitted by law, Taptap Send, its agents or distributors will not in any circumstances be responsible or liable to compensate any customer or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the award except where it is caused by the negligence of Taptap Send, its agents or distributors or that of their employees. Your statutory rights are not affected.

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6. Data protection and publicity
6.1 Taptap Send will only process your personal information as set out in the Privacy Policy.
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7. General
7.1 If there is any reason to believe that there has been a breach of these terms and conditions, Taptap Send may, at its sole discretion, reserve the right to exclude you from participating in the promotion.

7.2 Taptap Send reserves the right to hold void, suspend, cancel, or amend the promotion and its terms and conditions at any time where it becomes necessary to do so without prior notice.

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8. User Agreement
8.1 These terms and conditions are supplemental to, and should be read alongside the Taptap Send User Agreement (available in the App and on our website here). In the event of any conflict between these terms and conditions and the User Agreement, these terms and conditions shall prevail to the extent of the conflict in relation to this promotion only.

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8.2 All defined terms used but not defined in these terms and conditions have the meanings given in the User Agreement.

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8.3 For the avoidance of doubt, the following provisions of the User Agreement apply to this promotion: 

(a) Section 12 (Complaints), including the right to refer unresolved complaints to the Financial Ombudsman Service; 

(b) Section 15 (Electronic Communications); 

(c) Section 16 (General), including the provisions on governing law and jurisdiction (England and Wales), third party rights, severability, and entire agreement. 

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