T T S FINANCIAL SERVICES MIDDLE EAST L.L.C
Key Facts Statement
Last updated:21 July 2026
Digital Wallet (Stored Value Facility)
This Key Facts Statement ('KFS') provides you with key information about the Taptap Send Digital Wallet before you agree to use it. Please read it carefully alongside our full User Agreement and Privacy Policy. All fees are exclusive of VAT unless stated otherwise.
About our product
The Taptap Send Digital Wallet ('Wallet') is a non-device based stored value facility (SVF) issued and operated by T T S Financial Services Middle East L.L.C. ('Taptap Send') via the Taptap Send mobile application (the 'App'). It allows you to load, hold, spend and redeem funds in UAE Dirhams (AED) in accordance with the SVF Regulation (CBUAE Circular No. 6/2020).
| Provider | T T S Financial Services Middle East L.L.C. ('Taptap Send') |
|---|---|
| Regulator | Central Bank of the UAE (CBUAE) |
| Licence type | Stored Value Facility (SVF) — Circular No. 6/2020 |
| Contact | +971 48820026 | support@taptapsend.com |
Eligibility and Key Parameters
| Feature | Detail |
|---|---|
| Who can apply | Individuals aged 18+ resident in the UAE, subject to identity verification (Emirates ID required) |
| Wallet currency | UAE Dirhams (AED) |
| Minimum balance | None |
| Maximum Wallet balance* | 50,000 AED |
| Initial maximum single top-up* | 37,000 AED |
| Maximum daily/monthy spend/transfer | 37,000 AED |
* We may adjust your Wallet limit based on transaction history, account status, and subject to regulations. You will be notified of any change in the App or by email.
How to top-up Your Wallet
You can load funds into your Wallet through one of the following payment options:
debit cards;
bank account transfer;
Apple Pay, GooglePay.
What You Can Do with Your Wallet
Fund international remittances through our Payment Services;
Transfer to other Taptap Send Digital Wallets;
Pay selected merchants and utility providers (not available for UAE merchants); and
Purchase and send airtime or data vouchers.
Fees and Charges
The wallet has no monthly maintenance fee. Fees may apply for specific transactions:
| Fee type | Amount (AED, excl. VAT) |
|---|---|
| Wallet opening | Free |
| Maintenance | Free |
| Top-up | Free |
| Wallet-to-wallet transfer | Free |
| Redemption to UAE bank account | Free |
This Key Facts Statement provides only indicative fees and charges. For the full and latest fees and charges, please refer to the website for the latest schedule of charges ("Schedule of Charges").
⚠ IMPORTANT WARNINGS • This is not a bank account and is not covered by any deposit protection scheme. • It is your responsibility to top-up your Wallet before use. Having insufficient funds loaded on your Wallet will result in a transaction being declined. • Taptap Send is not a credit provider. You can only spend what you have topped up. • Keep your login credentials confidential at all times to avoid any misuse or fraudulent actions by others. Taptap Send will never ask for your password via email, phone, or SMS. • Most transactions are irreversible once confirmed - always check details before tapping 'Send'. • We may adjust limits or suspend your Wallet due to unsatisfactory conduct or to comply with applicable laws and regulations. • Fees may apply after a period of no activity - see the Schedule of Charges. • We have the right to impose limits regarding your Wallet in accordance with the terms of the User Agreement. The User Agreement can be found here. • You may close your Wallet at any time at no charge by emailing support@taptapsend.com. Closing your Wallet constitutes closure of your Taptap Send account in full. Any remaining balance will be returned to your nominated UAE bank account, net of any outstanding fees or legal holds. • You have 5 business days from registration to close your Wallet and receive a refund of any account-opening fees paid. Transactions already executed during that period are non-refundable. |
Additional Information 1. This KFS must be read alongside your User Agreement available at www.taptapsend.com. 2. This KFS is available in both English and Arabic. 3. We reserve the right to, in our absolute discretion, amend, delete or cancel any of the terms and conditions within the User Agreement, this Key Facts Statement and the Schedule of Charges at any time with prior notice as set out in your User Agreement. 4. All information is for informed decision making only and does not constitute financial or legal advice. 5. You are required to submit all documents that we may require (including your Emirates ID) to set up your Wallet in the form that is satisfactory to us. 6. It is your responsibility to always provide us with your up-to-date mobile phone number and email address and to notify us of any changes to such contact information previously provided. 7. You can contact us at: +971 48820026 or by email at support@taptapsend.com for any queries related to the Key Facts Statement. |
Taptap Send is the trading name of T T S Financial Services Middle East L.L.C. Registered office: The Offices 3, Trade Centre Second, Dubai, UAE. Licensed and regulated by the CBUAE.