If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you need more assistance, you can file a complaint with the Tennessee Department of Financial Institutions. For more information, please visit https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html 

Online: https://first.tn.gov/Complaints/UI/Defaulta.aspx

‍Call: 800-778-4215 to receive a consumer complaint form

Request a form via email at tdfi.consumerresources@tn.gov

Utah Department of Financial Institutions

324 South State Street, Suite 201

Salt Lake City, Utah 84111

Phone: (801) 538 - 8830

https://dfi.utah.gov/money-services/money-transmitters/

Taptap Send Payments Company is authorized to engage in the business of a foreign transmittal agency, license FT2108069, under Massachusetts General Laws chapter 169.

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, your complaint can be directed to the Kentucky Department of Financial Institutions, https://kfi.ky.gov/, 502-573-3390.

Wyoming Division of Banking

Address: 2300 Capitol Avenue 2nd Floor, Cheyenne, WY 82002

Phone: (307) 777-7797

Website: http://wyomingbankingdivision.wyo.gov/

Nebraska Department of Banking and Finance

Address: 1526 K St #300 Lincoln, NE 68508

Phone: (877) 471-3445

Website: https://ndbf.nebraska.gov/

Minnesota Department of Commerce

Address: 85 7th Place East, Suite 280 Saint Paul, Minnesota 55101

Phone: 651-539-1500

Website: https://mn.gov/commerce/

Vermont Department of Financial Regulation

Address: 89 Main Street, Montpelier, VT 05620 - 3101

Phone: (888) 568-4547

Website: http://www.dfr.vermont.gov/

State of California Department of Financial Protection and Innovation

Address: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834

Phone: 1-866-275-2677 (toll free)

Email: consumer.services@dfpi.ca.gov

Website: https://dfpi.ca.gov/

For California Residents Only: If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation using the details above.

For Colorado Residents Only: CUSTOMER NOTICE: Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975 Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: www.dora.colorado.gov/dob.

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Indiana Department of Financial Institutions

Address: 30 South Meridian St., Suite 300 Indianapolis, Indiana 46204

Phone: 317-232-3955

Website: https://www.in.gov/dfi/

Commissioner of Financial Institutions of Puerto Rico

Address: 1492 Ave. Ponce de León, San Juan, Puerto Rico 00907

Phone: (787) 723-3131

Website: https://ocif.pr.gov/Pages/default.aspx

New Jersey Department of Banking & Insurance

Address: 20 West State Street, Trenton NJ 08608

Phone: 800-446-7467

Website: https://www.state.nj.us/dobi/index.html

Mississippi Department of Banking and Consumer Finance

Address: P.O. Box 12129 Jackson, MS 39236-2129

Phone: 601.321.6901

Website: https://dbcf.ms.gov/

Rhode Island Department of Business Regulation - Banking Division

Address: 1511 Pontiac Avenue Cranston, RI 02920

Phone: (401) 462-9503

Website: http://www.dbr.state.ri.us/divisions/banking/

Connectict Department of Banking

Address: 260 Constitution Plaza, Hartford, CT 06103-1800

Phone: 1-800-831-7225

Website: http://www.ct.gov/dob/site/default.asp

South Carolina Office of the Attorney General Money Services Division

Address: 1000 Assembly Street Columbia, SC 29201

Phone: (803) 734-1221

Website: http://www.scag.gov/civil/money-services

Florida Office of Financial Regulation

Address: 200 E. Gaines Street, Tallahassee, FL 32399

Phone: (850) 487-9687

Website: https://www.flofr.com/

D.C. Department of Insurance, Securities and Banking

Address: 1050 First Street, NE, Suite 801, Washington, DC 20002

Phone: (202) 727-8000

Website: https://disb.dc.gov/

Oklahoma Banking Department

Address: 2900 North Lincoln Boulevard, Oklahoma City, Oklahoma 73105

Phone: 405-521-2782

Website: http://banking.ok.gov/

North Carolina Office of the Commissioner of Banks

Address: 316 W. Edenton Street, Raleigh, NC 27603

Phone: 919-733-3016

Website: https://www.nccob.gov/public/

Alabama Securities Commission

Address:P.O. Box 304700, Montgomery, AL 36130-4700

Phone:1-800-222-1253

Website: https://asc.alabama.gov/

Idaho Department of Finance

Address: 800 Park Blvd., Suite 200 Boise, ID 83712

Phone: (208)332-8000

Website: http://www.finance.idaho.gov/

Illinois Department of Financial and Professional Regulation

Address: 100 West Randolph, 9th Floor, Chicago, IL 60601

Phone: 1-312-814-6910

Website: https://www.idfpr.com/About/About.asp

Virginia Bureau of Financial Institutions

Address: 1300 E. Main St., 8th floor Richmond, Virginia 23219

Phone: (804) 371-9657

Website: https://www.scc.virginia.gov/bfi/

Washington State Department of Financial Institutions

Address: 150 Israel Rd SW Tumwater WA 98501

Phone: (360) 902-8700

Website: https://dfi.wa.gov/

State Bank Commissioner of Kansas

Address: 700 SW Jackson St, Suite 300 Topeka, KS 66603

Phone: 785-296-2266

Website: http://www.osbckansas.org/

For Alaska Residents Only:

If your issue is unresolved by TapTap Send Payments Co (+1 833 916 0670), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Arizona Department of Financial Institutions

Address: 100 N 15th Avenue, Suite 261, Phoenix, AZ 85007

Phone: 1-800-544-0708

Website: http://www.azdfi.gov/

Arkansas Securities Department

Address: 201 E Markham St # 300, Little Rock, AR 72201

Phone: (501) 324-9260

Website: http://www.securities.arkansas.gov/

Delaware Office of the State Bank Commissioner

Address: 555 East Loockerman Street Dover, DE 19901

Phone: (302) 739-4235

Website: https://banking.delaware.gov/

Georgia Department of Banking and Finance

Address: 2990 Brandywine Road Suite 200 Atlanta, Georgia 30341-5565

Phone: (888) 986-1633

Website: https://dbf.georgia.gov/

Iowa Division of Banking

Address: 200 East Grand Avenue, Suite 300 Des Moines, IA 50309-1827

Phone: 515-281-4014

Website: https://www.idob.state.ia.us/

If your issue is unresolved by TapTap Send Payments Co (+1 833 916 0670), the Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding the licensee, TapTap Send Payments Co., at Commissioner of Financial Regulation, Attention: Consumer Services Unit, 500 North Calvert Street, Room 402, Baltimore, Maryland, 21202, or by telephone at 888-784-0136.

Michigan Department of Insurance & Financial Services

Address: 530 West Allegan Street Lansing, MI 48933

Phone: 877-999-6442

Website: https://www.michigan.gov/difs/

Missouri Division of Finance

Address: Truman State Office Building, Room 630 Jefferson City, MO 65102

Phone: (573) 751-3242

Website: https://finance.mo.gov/

New Hampshire Banking Department

Address: 53 Regional Drive, Suite 200 Concord NH 03301

Phone: (603) 271-3561

Website: https://www.nh.gov/banking/

New Mexico Division of Financial Institutions

Address: 2550 Cerrillos Road, Santa Fe, NM 87505

Phone: (505) 476-4885

Website: http://www.rld.state.nm.us/financialinstitutions/

North Dakota Department of Financial Institutions

Address: 2000 Schafer St # G, Bismarck, ND 58501

Phone: (701) 328-9933

Website: https://www.nd.gov/dfi/

Ohio Division of Financial Institutions

Address: 77 South High Street 21st Floor, Columbus, OH 43215-6120

Phone: 614-728-8400

Website: https://www.com.ohio.gov/fiin/default.aspx

Oregon Division of Financial Regulation

Address: 350 Winter St. NE, Room 410, Salem, OR 97309

Phone: 866-814-9710

Website: https://dfr.oregon.gov/Pages/index.aspx

Pennsylvania Department of Banking and Securities

Address: 17 N. Second Street, Suite 1300, Harrisburg, PA 17101

Phone: 717.787.1854

Website: https://www.dobs.pa.gov/Pages/default.aspx

South Dakota Division of Banking

Address: 1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501

Phone: 605.773.3421

Website: http://dlr.sd.gov/banking/default.aspx

West Virginia Division of Financial Institutions

Address: 900 Pennsylvania Avenue Suite 306 Charleston, WV 25302

Phone: (304) 558-2294

Website: https://dfi.wv.gov/Pages/default.aspx