Taptap Send Regulatory Licenses

Last Updated:  May 17th, 2022


Taptap Send Belgium S.A., incorporated in Belgium, Company Number 0754.970.695, Registered Office 31 Rue du Commerce, 1000 Bruxelles, Belgium

Taptap Send Belgium S.A. is regulated by the National Bank of Belgium as a payment institution in accordance with the law of 11 March 2018 with unique identification number 0754.970.695

© Taptap Send UK Limited, Registered in England and Wales, Company Number 10416468, Registered Office Epworth House, 25 City Road, Shoreditch, London, EC1Y 1AA.

Taptap Send UK Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference Number 900842, for the issuing of electronic money.

Taptap Send Payments Canada Inc., British Columbia corporation, registration number BC1287510, registered office at 2600-Three Bentall Centre, 595 Burrard Street, CP 49314, Vancouver, British Columbia V7X1L3, Canada.

Taptap Send Payments Canada Inc. is registered as a money services business with the Financial Transactions and Reports Analysis Centre under number M21060579 and with the Revenu Québec under number 904652.

TapTap Send Payments Co., incorporated in Delaware, company number 4229202, registered with FinCEN with MSB registration number 31000180079144 and with registered address at Corporation Services Company, 251 Little Falls Drive, Wilmington, DE 19808, USA.

TapTap Send Payments Co is licensed in the US jurisdictions below. Should you ever have an issue that is unresolved by TapTap Send Payments Co, we have also included the details of each regulator so that you can contact them.

TapTap Send Payments Co’s NMLS ID is 2108069. The NMLS Consumer Access site can be found here: https://www.nmlsconsumeraccess.org/

State

Agency

Statute

License

Wyoming

Wyoming Division of Banking

Wyoming Money Transmitters Act

7289

Wyoming Division of Banking

Address: 2300 Capitol Avenue 2nd Floor, Cheyenne, WY 82002

Phone: (307) 777-7797

Website: http://wyomingbankingdivision.wyo.gov/

West Virginia

West Virginia Division of Financial Institutions

W. Va. Code Chapter 32A

WVMT-2108069

West Virginia Division of Financial Institutions

Address: 900 Pennsylvania Avenue Suite 306 Charleston, WV 25302

Phone: (304) 558-2294

Website: https://dfi.wv.gov/Pages/default.aspx

Wisconsin

The state of Wisconsin does not require a license.

N/A

N/A

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Wisconsin Department of Financial Institutions online, email or download the complaint form at: https://wdfi.org/contact_us/ComplaintDefault.htm

Washington

Washington Department of Financial Institutions

Uniform Money Services Act

550-MT-132462

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint .

Washington State Department of Financial Institutions

Phone: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334)

Email: CSEnforceComplaints@dfi.wa.gov

Vermont

Vermont Department of Financial Regulation - Banking Division

Vermont Statutes Title 8, Chapter 79

MT-2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Vermont Department of Financial Regulation - Banking Division at 802-828-3307 or email dfr.bnkconsumer@vermont.gov for support.

If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature, and your consent. You may revoke your consent at any time by calling us at Taptap Send at 833-916-0670, or by writing or emailing us at the address below:

Taptap Send Payments Co.

7 E 28th St, Suite 15035

New York, NY 10016

Email: support@taptapsend.com

Virginia

Bureau of Financial Institutions

Code of Virginia Title 6.2, Chapter 19

MO-415

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact BFIQuestions@scc.virginia.gov. Be sure to include your name, mailing address, name of the company, and a summary of your concerns. Please also include a statement of what you are seeking/asking the company to do. Do not include any account numbers or other personal financial information in the email. For more information please visit Brochure-update-July-25-2022-different-SCC-page-one.pdf

Utah

Utah Department of Financial Institutions

Title 7 - Financial Institutions Act, Chapter 25 - Money Transmitter Act

208

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please complete the complaint form and email it to complaints.dfi@utah.gov.

Complaint Form.PDF

Complaint Form.DOC

If the institution is regulated by the Utah Department of Financial Institutions, they will let you know within seven business days what action they are taking regarding the complaint. Anyone seeking additional information should contact the Supervisor of Consumer Credit and Compliance, Andrea Staheli at 801-538-8834.

Tennessee

Tennessee Department of Financial Institutions

Tennessee Money Transmitter Act (“TMTA”). TN Chapter 0180-26

2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Tennessee Department of Financial Institutions. For more information, please visit https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Online: https://first.tn.gov/Complaints/UI/Defaulta.aspx

Call: 800-778-4215 to receive a consumer complaint form

Request a form via email at tdfi.consumerresources@tn.gov

Mail a completed consumer complaint form to:

Tennessee Department of Financial Institutions

Tennessee Tower 26th Floor

312 Rose L. Parks Avenue

Nashville, TN 37243

South Dakota

South Dakota Division of Banking

South Dakota Codified Law 51A-17

2108069.MT

South Dakota Division of Banking

Address: 1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501

Phone: 605.773.3421

Website: http://dlr.sd.gov/banking/default.aspx

South Carolina

South Carolina Office of the Attorney General Money Services Division

South Carolina Anti-Money Laundering Act

2108069

South Carolina Office of the Attorney General Money Services Division

Address: 1000 Assembly Street Columbia, SC 29201

Phone: (803) 734-1221

Website: http://www.scag.gov/civil/money-services

Rhode Island

Rhode Island Department of Business Regulation - Banking Division

Rhode Island General Laws 19-14.3, 19-4-4 and 19-14.5

20214250CT

Rhode Island Department of Business Regulation - Banking Division

Address: 1511 Pontiac Avenue Cranston, RI 02920

Phone: (401) 462-9503

Website: http://www.dbr.state.ri.us/divisions/banking/

Puerto Rico

Commissioner of Financial Institutions of Puerto Rico

Act to Regulate the Money Service Business

TM-126

Commissioner of Financial Institutions of Puerto Rico

Address: 1492 Ave. Ponce de León, San Juan, Puerto Rico 00907

Phone: (787) 723-3131

Website: https://ocif.pr.gov/Pages/default.aspx

Pennsylvania

Pennsylvania Department of Banking

Licensing Business of Transmitting Money or Credit

82702

Pennsylvania Department of Banking and Securities

Address: 17 N. Second Street, Suite 1300, Harrisburg, PA 17101

Phone: 717.787.1854

Website: https://www.dobs.pa.gov/Pages/default.aspx

Oregon

Oregon Department of Consumer and Business Services

Oregon Money Transmitters Act

2108069

Oregon Division of Financial Regulation

Address: 350 Winter St. NE, Room 410, Salem, OR 97309

Phone: 866-814-9710

Website: https://dfr.oregon.gov/Pages/index.aspx

Oklahoma

Oklahoma Banking Department

Oklahoma Financial Transaction Reporting Act

N/A

Oklahoma Banking Department

Address: 2900 North Lincoln Boulevard, Oklahoma City, Oklahoma 73105

Phone: 405-521-2782

Website: http://banking.ok.gov/

North Carolina

Office of Commissioner of Banks

North Carolina Money Transmitters Act

200774

North Carolina Office of the Commissioner of Banks

Address: 316 W. Edenton Street, Raleigh, NC 27603

Phone: 919-733-3016

Website: https://www.nccob.gov/public/

Ohio

Department of Commerce

Ohio Revised Code

OHMT214

Ohio Division of Financial Institutions

Address: 77 South High Street 21st Floor, Columbus, OH 43215-6120

Phone: 614-728-8400

Website: https://www.com.ohio.gov/fiin/default.aspx

North Dakota

North Dakota Department of Financial Institutions

Chapter 13-09, North Dakota Century Code

MT103812

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, you may submit your complaint online with the North Dakota Financial Institutions or complete a fillable Complaint Form and return it to the Department by email, dfi@nd.gov

If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North Dakota consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature, and your consent. You may revoke your consent at any time by calling us at Taptap Send at 833-916-0670, or by writing or emailing us at the address below:

Taptap Send Payments Co.

7 E 28th St, Suite 15035

New York, NY 10016

Email: support@taptapsend.com

New York

New York Department of Financial Services

Article 13-B - (640 - 652-B) Transmitters of Money

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding TapTap Send’s money transmission activity, you can direct your complaint to the New York State Department of Financial Services at: https://www.dfs.ny.gov/complaint

DFS consumer complaints email: consumer@dfs.ny.gov

Toll Free: 800-342-3736

Paper complaints can be mailed to:

Department of Financial Services, Consumer Assistance Unit

1 State Street

New York, NY 10004

Or to:

Department of Financial Services, Consumer Assistance Unit

1 Commerce Plaza

Albany, NY 12257

New Hampshire

Banking Department

New Hampshire Revised Statutes Annotated Chapter 399-G

24117-MT

New Hampshire Banking Department

Address: 53 Regional Drive, Suite 200 Concord NH 03301

Phone: (603) 271-3561

Website: https://www.nh.gov/banking/

New Jersey

New Jersey Department of Banking & Insurance

New Jersey Money Transmitters Act

2104751

New Jersey Department of Banking & Insurance

Address: 20 West State Street, Trenton NJ 08608

Phone: 800-446-7467

Website: https://www.state.nj.us/dobi/index.html

New Mexico

Financial Institutions Division

New Mexico Uniform Money Services Act

N/A

New Mexico Division of Financial Institutions

Address: 2550 Cerrillos Road, Santa Fe, NM 87505

Phone: (505) 476-4885

Website: http://www.rld.state.nm.us/financialinstitutions/

Nebraska

Nebraska Department of Banking and Finance

Nebraska Money Transmitters Act

2108069

Nebraska Department of Banking and Finance

Address: 1526 K St #300 Lincoln, NE 68508

Phone: (877) 471-3445

Website: https://ndbf.nebraska.gov/

Montana

The state of Montana does not require a license.

N/A

N/A

N/A

Missouri

Division of Finance

Chapter 361, Revised Statutes of Missouri

MO-22-8910

Missouri Division of Finance

Address: Truman State Office Building, Room 630 Jefferson City, MO 65102

Phone: (573) 751-3242

Website: https://finance.mo.gov/

Mississippi

Mississippi Department of Banking and Consumer Finance

Money Transmitters Act

2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at https://dbcf.ms.gov/complaint-form/

Minnesota

Minnesota Department of Commerce

Minnesota Statutes, Chapter 53B

MN-MT-2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Minnesota Department of Commerce at:

85 7th Place East, Suite 280

Saint Paul, MN 55101

Local: 651- 539-1500

Complaints: 651-539-1600

Michigan

Michigan Department of Insurance and Financial Services

Money Transmission Services Act

MT0023423

Michigan Department of Insurance & Financial Services

Address: 530 West Allegan Street Lansing, MI 48933

Phone: 877-999-6442

Website: https://www.michigan.gov/difs/

Masschusetts

Commonwealth of Mass Division of Banks

209 CMR 45.00

FT2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956-1500 ext. 501, or visit the Division of Banks website at https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks

Maryland

Office of the Commissioner of Financial Regulation

Maryland Money Transmission Act

12-2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Maryland Department of Labor.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Taptap Send Payments Co. License #2108069 by contacting the Commissioner’s office at: 500 North Calvert Street, Suite 402, Baltimore, MD, 21202 or by calling 888-784-0136.

More information can be found here: Consumer Complaints - Office of the Commissioner of Financial Regulation (state.md.us)

Kentucky

Department of Financial Institutions

KRS 286.11

2108069

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, your complaint can be directed to the Kentucky Department of Financial Institutions, https://kfi.ky.gov/, 502-573-3390.

Kansas

State Bank Commissioner of Kansas

Kansas Money Transmitter Act

MT.0000200

State Bank Commissioner of Kansas

Address: 700 SW Jackson St, Suite 300 Topeka, KS 66603

Phone: 785-296-2266

Website: http://www.osbckansas.org/

Iowa

Iowa Division of Banking

Uniform Money Services Act

2021-0056

Iowa Division of Banking

Address: 200 East Grand Avenue, Suite 300 Des Moines, IA 50309-1827

Phone: 515-281-4014

Website: https://www.idob.state.ia.us/

Illinois

Illinois Department of Financial & Professional Regulation

(205 ILCS 657/) Transmitters of Money Act.

MT.0000418

Illinois Department of Financial and Professional Regulation

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Illinois Division of Banking at https://idfpr.illinois.gov/admin/DFI/DFIcomplaint.asp

Indiana

Indiana Department of Financial Institutions

Indiana Money Transmitter Act

2108069

Taptap Send Payments Co. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions. If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint form and email it to the IDFI at DFIcomplaints@dfi.in.gov or mail it to:

Department of Financial Institutions

30 South Meridian Street, Suite 300

Indianapolis, IN 46204

https://www.in.gov/dfi/file-a-complaint/where-do-i-file-my-complaint/

Idaho

Idaho Department of Finance

Idaho Money Transmitters Act

MTL-281

Idaho Department of Finance

Address: 800 Park Blvd., Suite 200 Boise, ID 83712

Phone: (208)332-8000

Website: http://www.finance.idaho.gov/

Delaware

Office of State Bank Commissioner

Section 2308(b), 5 Del.C., Chapter 23

33939

Delaware Office of the State Bank Commissioner

Address: 555 East Loockerman Street Dover, DE 19901

Phone: (302) 739-4235

Website: https://banking.delaware.gov/

Georgia

Georgia Department of Banking and Finance

O.C.G.A. Title 7 Chapter 1 Article 4

2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Georgia Department of Banking and Finance – Consumer Resources at 770-986-1633. For more information please refer to https://dbf.georgia.gov/i-have-question-or-complaint

Florida

Florida Office of Financial Regulation

Florida Statutes Chapter 560

FT230000348

Florida Office of Financial Regulation

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Florida Office of Financial Regulation at:

Online: https://flofr.gov/sitepages/FileAComplaint.htm, or

By mail: 200 E. Gaines Street, Tallahassee, FL 32399-0376

Phone: 850-487-9687

California

State of California Department of Financial Protection and Innovation

Money Transmission Act

2688

State of California Department of Financial Protection and Innovation If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at https://dfpi.ca.gov/file-a-complaint/

To submit a complaint by mail, download, print and fill out any of the appropriate forms at https://dfpi.ca.gov/file-a-complaint/ and mail to:

Department of Financial Protection and Innovation

Attn: Consumer Services

2101 Arena Boulevard

Sacramento, CA 95834

If you have any questions or need assistance in completing this form, please call the Department of Financial Protection and Innovation’s Consumer Services Officer toll-free at 1-866-275-2677

California Residents Consumer Privacy Notice:

California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them.

These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. Contact Taptap Send at 833-916-0670 if you have questions about our privacy statement, this consumer notice, or your personal data. If your account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law.

D.C.

Department of Insurance, Securities and Banking

Money Transmitters Act of 2000

MTR2108069

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670.

If you still have an unresolved complaint regarding the company’s money transmission activity, please

contact the Department at:

District of Columbia Department of Insurance, Securities and Banking

1050 First St., NE. Suite 801

Washington, DC 20002

Phone: 202-727-8000

Fax: 202-354-1085

Email: disbcomplaints@dc.gov

Consumer Complaint Form | disb (dc.gov)

Connecticut

Connectict Department of Banking

Money Transmitters Act

MT-2108069

Connectict Department of Banking

Address: 260 Constitution Plaza, Hartford, CT 06103-1800

Phone: 1-800-831-7225

Website: http://www.ct.gov/dob/site/default.asp

Colorado

Colorado Department of Regulatory Agencies, Division of Banking

Money Transmitters Act

500293

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Colorado Division of Banking.

The Complaint Process:

All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely.

Complaint Form (Word) Complaint Form (PDF)Send the complaint and supporting documentation by regular mail, fax, or email to the Colorado Division of Banking. Note: If filing electronically, scan and save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your email.

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

Phone: 303-894-7575

Fax: 303-894-7570

Email: DORA_BankingWebsite@state.co.us

Arkansas

Arkansas Securities Department

Uniform Money Services Act

123145

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, pleasecomplete the complaint form and email to ASDinfo@securities.arkansas.gov or mail to:

1 Commerce Way, Suite 402

Little Rock, AR 72202

Telephone: 501-324-9260

Fax: 501-324-9268

Arizona

Arizona Department of Financial Institutions

Arizona Revised Statutes, Title 6, Chapter 12

1025261

If you have a complaint, first contact the consumer assistance division of Taptap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please complete an Online Complaint Form as stated on the File a Complaint Against a Financial Institution or Enterprise page.

AZ e-licensing portal for filing a complaint - https://elicense.az.gov/ARDC_FileComplaint

Alaska

Alaska Department of Commerce, Division of Banking and Securities

Alaska Uniform Money Services Act

AKMT-014723

For Alaska Residents Only:

If your issue is unresolved by TapTap Send Payments Co (+1 833 916 0670), please submit formal complaints with the State of Alaska, Division of Banking & Securities.Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Alabama

Alabama Securities Commission

The Alabama Monetary Transmission Act (Section 8 Chapter7a)

838

Alabama Securities Commission

Address:P.O. Box 304700, Montgomery, AL 36130-4700

Phone:1-800-222-1253

Website: https://asc.alabama.gov/