Taptap Send UK-Kenya Wallet promotion terms and conditions

Version 3
Version 2
Version 1

1. The award.

1.1. This is a promotion to receive 500 KES bonus credit in your Taptap Send account.

1.2. The promotion is being run by Taptap Send UK Limited (“Taptap Send”). Taptap Send is, authorised by the FCA under the Electronic Money Regulations 2011 (FRN: 900842) for the issuing of electronic money.

1.3. How to enter

1.4. The Promotion will run from 4th March 2024 to 18th March 2024 (the "Closing Date") inclusive.

1.5. To qualify for the award (“Qualifying Actions”), you must:

  1. Be aged 18 or over;
  2. Be a registered Taptap Send user who lives in the United Kingdom;
  3. Have already activated the new Wallet feature on your Taptap Send app by following the prompts to create a Taptap Send Wallet (“Wallet”);
  4. Not have loaded funds to your Wallet prior to 1st March 2024; and
  5. Load at least £3 into your Wallet during your first Wallet load transaction before the Closing Date.

2. Eligibility

2.1. To enter the promotion, you must have the option of creating a Wallet within your Taptap Send app. Only customers who have completed our ID verification process (upload of selfie and ID) and who are using a recent version of the app (version 1.117 or later) will see the option within the app. 

  1. If you have completed the ID verification service but do not yet see the option to create a Wallet, please try updating your app to the latest version. If you still do not see the option, please contact our customer service team who would be happy to help you.
  2. If you have yet to complete the ID verification process, please follow the link in the banner within your app to do this. If you do not see a banner, please contact our customer service team and tell them you wish to complete the ID verification process. 

2.2. There is a limit of one award per person. Entries on behalf of another person will not be accepted, neither will entries by users who open multiple Taptap Send accounts.

2.3. Taptap Send reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the promotion.

2.3. Taptap Send reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the promotion.

3. Claiming the reward

3.1. Please allow a maximum of 48 working hours for your Taptap Send account to be loaded with your bonus credit after you have completed the Qualifying Actions. The credit will not be loaded to your Wallet, as it is not electronic money. Instead, it will sit within your Taptap Send account for use on your next transaction.

3.2. The bonus credit is not refundable, exchangeable for cash or usable as electronic money. The credit will expire 3 months from the date it is awarded.

4. Limitation of liability

Insofar as is permitted by law, Taptap Send, its agents or distributors will not in any circumstances be responsible or liable to compensate any customer or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the award except where it is caused by the negligence of Taptap Send, its agents or distributors or that of their employees. Your statutory rights are not affected.

5. Limitation of liability

5.1 Taptap Send will only process your personal information as set out in the Privacy Policy.

6. General

6.1. If there is any reason to believe that there has been a breach of these terms and conditions, Taptap Send may, at its sole discretion, reserve the right to exclude you from participating in the prize draw.

6.2. Taptap Send reserves the right to hold void, suspend, cancel, or amend the promotion and its terms and conditions at any time where it becomes necessary to do so without prior notice.