Taptap Send U.S. Consumer Privacy Notice

Last updated: 30 July 2021

FACTS

WHAT DOES TAPTAP SEND PAYMENTS CO (“TAPTAP SEND”) DO WITH YOUR PERSONAL INFORMATION?

WHY?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

WHAT?

The types of personal information we collect and share depend on the product or service you have with us. This information can include: 

  • Contact Details (e.g., name, physical address, email address)
  • Financial Information (e.g., debit card and bank account information)
  • Identity Verification (e.g., SSN, passport information)

HOW?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Taptap Send chooses to share; and whether you can limit this sharing.

REASONS WE CAN SHARE YOUR PERSONAL INFORMATION

DOES TAPTAP SEND SHARE?

CAN YOU LIMIT THIS SHARING?

For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes – to offer our products and services to you

Yes

No

For joint marketing and other financial companies

No

We don't share

For our affiliates’ everyday business purposes – information about your transactions and experiences 

Yes

No

For our affiliates’ everyday business purposes – information about your creditworthiness

No

We don't share

For our affiliates to market to you

Yes

Yes

For nonaffiliates to market to you

No

We don't share

TO LIMIT OUR SHARING

Please note: If you are a new customer, we can begin sharing your information thirty (30) days from the date we sent this notice. When you are no longer our customer, we may continue to share your information as described in this notice. 

However, you can contact us at any time to limit our sharing.

QUESTIONS?

If you have any questions, call +1 833 916 0670, go to www.taptapsend.com, or please email us at compliance@taptapsend.com.

Who we are

Who is providing this notice?

Taptap Send Payments Co

What we do

How does Taptap Send protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. For more information, visit https://www.taptapsend.com/privacy-policy/.

How does Taptap Send collect my personal information?

We collect your personal information, for example, when you:

  • open an account or give us your contact information
  • tell us who receives the transfer or tell us where to send the transfer
  • make a remittance transfer

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies. 

  • Our affiliates include companies with a Taptap Send name; financial companies such as Taptap Send UK Limited and Taptap Send Belgium SA.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • Nonaffiliates with whom we may share can include (i) other financial services companies (including other financial institutions, such as banks) and (ii) non-financial service providers such as hosting platforms, KYC/AML and fraud protection vendors, sanctions screening vendors, data processors, marketing partners, and API integrators.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Taptap Send does not jointly market.

OTHER IMPORTANT INFORMATION

We will comply with applicable state privacy laws:

  • California Residents: We will not share your information with companies outside of Taptap Send and its affiliates, except for our everyday business purposes, for marketing our products and services to you, or with your consent.
  • Vermont Residents: We will not share your information with companies outside of the Taptap Send and its affiliates, except for our everyday business purposes, for marketing our products and services to you, or with your consent.  Notwithstanding the foregoing, we will not disclose credit information about you to Taptap Send affiliates (or to unaffiliated parties) except as required or permitted by law.