Effective Date: 30 September 2025
Version number: 1

We use cookies and other tracking technologies to distinguish you from other users of our website and the Taptap Send app. This allows us to improve our site and helps us to provide you with a good experience when you browse our website or use our app.
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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Other tracking technologies are used on our app and may include, but are not limited to, pixels, tags, SDKs, local storage, and device identifiers. These technologies may be stored directly on your device or within the app and operate in a similar way to cookies.
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For the purposes of this Policy, all cookies and other tracking technologies are collectively referred to as “Cookies.”
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We use the following Cookies:
● Strictly necessary Cookies. These are Cookies that are required for the operation of our website and app. These essential Cookies are always enabled because our website and app won’t work properly without them. They include, for example, Cookies that enable you to log into secure areas of our website or the app. You can switch off these Cookies in your browser or app settings but you may then not be able to access all or parts of our website or app.  
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● Analytical or performance Cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website or app when they are using it. This helps us to improve the way our website and app work, for example, by ensuring that users are finding what they are looking for easily. 
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● Functional Cookies. These are used to recognise you when you return to our website or app. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 
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● Marketing Cookies. These Cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
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You can choose to block all or some Cookies, to do this you should go to your browser or app settings. However, if you block all Cookies (including essential Cookies) you may not be able to use some of the site or app. Your browser and app settings also allow you to delete all Cookies stored on your device any time you wish.
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You can find more information about the individual Cookies we use and the purposes for which we use them in the table below:

Cookie	Category	Purpose	Session or Permanent?
AppsFlyer (SDK)	Marketing	We use Cookies from AppsFlyer to facilitate our referrals program.	Session
Google Analytics	Analytical, Marketing	We use Google Analytics cookies to collect basic information about how visitors use our website, including page views, session duration, and user interactions. This information helps us understand site usage, improve our website, and support marketing activities. Google may store a copy of this data and use it for its own purposes, including retargeting and personalised advertising.	Session
Meta Pixel	Marketing	We use Meta Pixel to help us measure the effectiveness of our advertising on Facebook and Instagram, optimise our campaigns, and deliver personalised marketing content. Meta may store a copy of this data and use it for its own purposes, including retargeting and personalised advertising across its platforms.	Session
Mixpanel (SDK)	Analytical, Functional	Mixpanel records user events to help the Taptap Send team determine if the app is functioning correctly. It’s also used to determine a user’s language so we can later send communications via One Signal.	Session
Zendesk	Functional	The Zendesk FAQ webview in the app uses cookies to determine a user’s language in order to show them correctly translated FAQs.	Session
3DS	Strictly necessary	3DS uses Cookies to determine what language to show a webview in and to successfully redirect from a webview within the app to the banking institution site and back to the app.	Permanent
Country-dependant payment authentication products	Strictly necessary	We use various payment authentication products to successfully redirect users from a webview within the app to the banking institution site and back to the app. The specific service used depends on your country of residence, for example: Bancontact (Belgium) iDEAL (Netherlands) Lean (UAE) Plaid (UK) Sofort (Germany)	Permanent

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Please note that the following third parties may also use Cookies, over which we have no control:
● Google Analytics
● Meta Pixel

To deactivate the use of third party advertising Cookies, you may visit the relevant consumer page to manage the use of these types of Cookies:
● To opt out of being tracked by Google Analytics, visit http://tools.google.com/dlpage/gaoptout.
● To opt out of being tracked by Meta Pixel, visit https://www.facebook.com/privacy/policies/cookies?subpage=subpage-4.

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Taptap Send Cookie Policy