Taptap Send Cookie Policy
Effective Date: 15 October 2026
Version number: 1.01
We use cookies and other tracking technologies to distinguish you from other users of our website (including the Taptap Send Business platform ) and the Taptap Send app. This allows us to improve our site and helps us to provide you with a good experience when you browse our website or use our app.
This Cookie Policy should be read together with our Privacy Policy, which explains which Taptap Send company is responsible for your personal data, how to contact us and our data protection officer, and your rights. We may update this Cookie Policy from time to time, for example when we start using new Cookies. The latest version will always be available on this page.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Other tracking technologies are used on our app and may include, but are not limited to, pixels, tags, SDKs, local storage, and device identifiers. These technologies may be stored directly on your device or within the app and operate in a similar way to cookies.
For the purposes of this Policy, all cookies and other tracking technologies are collectively referred to as “Cookies.”
We use the following Cookies:
Strictly necessary Cookies. These are Cookies that are required for the operation of our website and app. These essential Cookies are always enabled because our website and app won’t work properly without them. They include, for example, Cookies that enable you to log into secure areas of our website or the app. You can switch off these Cookies in your browser or app settings but you may then not be able to access all or parts of our website or app.
Analytical or performance Cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website or app when they are using it. This helps us to improve the way our website and app work, for example, by ensuring that users are finding what they are looking for easily.
Functional Cookies. These are used to recognise you when you return to our website or app. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Marketing Cookies. These Cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
You can accept or reject non-essential Cookies, and change or withdraw your consent at any time, using the cookie settings on our website and the Taptap Send Business platform or in the app settings. You can also block all or some Cookies, through your browser or app settings. However, if you block all Cookies (including essential Cookies) you may not be able to use some of the site or app. Your browser and app settings also allow you to delete all Cookies stored on your device any time you wish.
You can find more information about the individual Cookies we use and the purposes for which we use them in the table below:
| Cookie | Category | Purpose | Duration |
|---|---|---|---|
| AppsFlyer (SDK) | Marketing | We use Cookies from AppsFlyer to facilitate our referrals program. | Session |
| Google Analytics (_ga, _ga_*) | Analytical, Marketing | We use Google Analytics cookies to collect basic information about how visitors use our website, including page views, session duration, and user interactions. This information helps us understand site usage, improve our website, and support marketing activities. Google may store a copy of this data and use it for its own purposes, including retargeting and personalised advertising. |
Persistent, up to 2 years |
| Google Ads (_gcl_au, _gcl_aw, _gcl_gb) | Marketing | Attributes sign-ups and conversions to our advertising campaigns. | Persistent, 90 days |
| Meta Pixel (_fbp, _fbc) | Marketing | We use Meta Pixel to help us measure the effectiveness of our advertising on Facebook and Instagram, optimise our campaigns, and deliver personalised marketing content. Meta may store a copy of this data and use it for its own purposes, including retargeting and personalised advertising across its platforms. |
Persistent, 90 days |
| Mixpanel (SDK) | Analytical, Functional | Mixpanel records user events to help the Taptap Send team determine if the app is functioning correctly. It’s also used to determine a user’s language so we can later send communications via OneSignal. | Persistent, |
| Zendesk (__zlcmid and widget cookies) | Functional | Zendesk powers our support chat on the website and the FAQ section in the app. Its cookies remember your chat session and show content in your language. | Persistent, up to 1 year |
| 3DS | Strictly necessary | 3DS uses Cookies to determine what language to show a webview in and to successfully redirect from a webview within the app to the banking institution site and back to the app. | Permanent |
| Country-dependent payment authentication products | Strictly necessary | We use various payment authentication products to successfully redirect users from a webview within the app to the banking institution site and back to the app. The specific service used depends on your country of residence, for example: Bancontact (Belgium) iDEAL (Netherlands) Lean (UAE) Plaid (UK) Sofort (Germany) |
Permanent |
| Cookie consent (fs-cc) | Strictly necessary | Remembers your cookie preferences | Persistent, up to 1 year |
| Datadog Real User Monitoring (_dd_s) | Analytical | We use Datadog on the Taptap Send Business platform to measure page load times and detect errors, so we can fix problems and improve the platform. It records the pages you visit and your interactions with them, linked to your account. | Session (up to 4 hours) |
| Login cookies (Cognito) cognito_access_token (1h), cognito_refresh_token, cognito_client_id (30 days), cognito_device_key | Strictly necessary | Keep you securely logged in to the Taptap Send Business platform and protect your account. | Persistent, 1 hour to 30 days. Deleted when you log out. |
Please note that the following third parties may also use the information collected through their Cookies for their own purposes, as described in their own privacy notices:
Google Analytics
Google Ads
Meta Pixel
To deactivate the use of third party advertising Cookies, you may visit the relevant consumer page to manage the use of these types of Cookies:
To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
To opt out of being tracked by Meta Pixel, visit https://www.facebook.com/privacy/policies/cookies?subpage=subpage-4.