Question 1

How can you send money to Bangladesh?

Accepted Answer

You can send money via TapTap Send to any bank in Bangladesh, or to cash pickup services using BRAC Bank, Bank Islami, Mutual Trust Bank, Sonali Bank, Dutch Bangla Bank. You can also send to BKash, Nagad or Rocket mobile money wallets.

Question 2

How much will you pay to send to Bangladesh?

Accepted Answer

TapTap Send fees for Bangladesh depend on the country you're sending from and how your recipient will receive the money. Sending to BKash or Nagad mobile wallets: from the UK £0.99 per transfer; from the US $0.99; from the UAE AED 5; from Europe €0.99; from Canada CA$1.49; from Australia AU$0.99. Sending to a Bangladeshi bank account or for cash pickup: from the UK £2.99 per transfer; from the US $2.99; from the UAE AED 5; from Europe €2.99; from Canada CA$3.99; from Australia AU$3.99. From all other supported countries, TapTap Send charges no transfer fees. The exchange rate includes a small competitive margin.

Question 3

How much can you send to Bangladesh?

Accepted Answer

The amount you can send to Bangladesh depends on the country you're sending from and how your recipient will receive the money. Sending limits per transfer by country: UK £99,000; US $10,000 (daily limit $10,000, 14-day limit $24,000, with New Mexico and Oklahoma capped at $999 per transfer and per day); UAE AED 37,000; Eurozone €160,000; Canada CA$3,500 (daily limit CA$9,500, 14-day limit CA$30,000); Australia AU$250,000; New Zealand NZ$999; Brazil R$13,000; Czech Republic CZK 4,000,000; Denmark DKK 1,200,000; Hungary HUF 64,800,000; Norway NOK 1,840,000; Poland PLN 680,000; Romania RON 800,000; Sweden SEK 1,800,000. Recipient limits in Bangladesh: mobile money (BKash, Nagad) up to BDT 250,000 per transaction, maximum 10 transactions per day, BDT 450,000 total per month, maximum 50 transactions per month. Bank transfers are subject to limits set by your recipient's bank. Cash pickup has no additional recipient limits. Limits may also vary based on your account verification status.

Question 4

How long will it take for your transfer to arrive?

Accepted Answer

Mobile money: 95% of transactions arrive under 5 minutes. Cash pickup transactions are typically made available within 5 minutes for collection. Funds can only be collected from designated pickup locations during working days and within branch operating hours. Bank transfers are processed throughout the week. While most bank transfers are delivered any day of the week, your transfer may pend until the next working day if sent after 3:00 PM Dhaka time (6:00 AM GMT).

Question 5

What is the 2.5% government remittance incentive?

Accepted Answer

The Government of Bangladesh, through Bangladesh Bank, offers a 2.5% cash incentive on remittances sent to Bangladesh through legal channels. When you send money to Bangladesh with TapTap Send, your recipient automatically receives this additional 2.5% on top of the transfer amount, paid directly into their account.

Question 6

If you sent money to the wrong person or to the wrong number, what can you do?

Accepted Answer

Please always double-check every transaction detail before you send money. We make it easy for you to edit any transfer details before the final payment confirmation step. For bank transfers: we cannot modify or refund bank transfers once they are processed, so it's crucial to ensure the details are correct. For cash pickup: if you made an error with the phone number or recipient name, please don't hesitate to reach out to us. We would be more than happy to assist you in reviewing the situation. To get in touch, please send an email to support@taptapsend.com via your registered email address. For mobile money: make sure you input the correct phone number. If you made a mistake with the recipient's phone number, unfortunately, there is nothing we can do. As long as it is a valid phone number, even if the name doesn't match, the transaction is processed once you confirm payment and the fund cannot be reversed.

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