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1. The award.
1.1 This is a promotion to receive the amount of bonus credit as specified from time to time in the app in your Taptap Send account (“Wallet Promotion”).
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1.2 The Wallet Promotion is being run by Taptap Send UK Limited (“Taptap Send”). Taptap Send is authorised by the FCA under the Electronic Money Regulations 2011 (FRN: 900842) for the issuing of electronic money.
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1.3 How to enter

1.4 If the Wallet Promotion in the app does not specify an expiry date, then the Wallet Promotion will be available only for as long as it is offered to you in the app.

1.5 If the Wallet Promotion does specify an expiry date (the “Closing Date”), the Wallet Promotion will be available until the Closing Date, inclusive.

1.6 To qualify for the Wallet Promotion award (“Qualifying Actions”), you must:
(a) Be aged 18 or over;
(b) Be a registered Taptap Send user who lives in the United Kingdom;
(c) Have already activated the new Wallet feature on your Taptap Send app by following the prompts to create a Taptap Send Wallet (“Wallet”);
(d) Have been offered the promotion in the Taptap Send app while logged into your account;
(e) Load the minimum amount specified in the app into your Wallet during your first Wallet load transaction before either the Closing Date or disappearance of the promotion in the app (as applicable);

1.7 By completing the Qualifying Actions, you are agreeing to be bound by these terms and conditions.

1.8 For any questions or queries about this Wallet Promotion, please contact our customer service team via email at support@taptapsend.com.
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2. Eligibility
2.1 In addition to the eligibility requirements set out in section 1.6, to enter the Wallet Promotion, you must have the option of creating a Wallet within your Taptap Send app and be offered the promotion in the app. Only customers who have completed our ID verification process (upload of selfie and ID) and who are using a recent version of the app (version 1.137.0 or later) will see the option within the app.
(a) If you have completed the ID verification service but do not yet see the option to create a Wallet, please try updating your app to the latest version. If you still do not see the option, please contact our customer service team who would be happy to help you.
(b) If you have yet to complete the ID verification process, please follow the link in the banner within your app to do this. If you do not see a banner, please contact our customer service team and tell them you wish to complete the ID verification process.
(c) The promotions are subject to randomization and variation in which app users are offered them. Not all app users who have access to the wallet will be offered the promotion.
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2.2 There is a limit of one award per person. Entries on behalf of another person will not be accepted, neither will entries by users who open multiple Taptap Send accounts.

2.3 Taptap Send reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Wallet Promotion.
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3. Claiming the award
3.1 Please allow a maximum of 48 working hours for your Taptap Send account to be loaded with your bonus credit after you have completed the Qualifying Actions. The credit will not be loaded to your Wallet, as it is not electronic money. Instead, it will sit within your Taptap Send account for use on your next transaction.

3.2 The bonus credit is not refundable, exchangeable for cash or usable as electronic money.
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4. Limitation of liability
Insofar as is permitted by law, Taptap Send, its agents or distributors will not in any circumstances be responsible or liable to compensate any customer or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the award except where it is caused by the negligence of Taptap Send, its agents or distributors or that of their employees. Your statutory rights are not affected.
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5. Data protection and publicity
5.1 Taptap Send will only process your personal information as set out in the Privacy Policy.
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6. General
6.1 If there is any reason to believe that there has been a breach of these terms and conditions, Taptap Send may, at its sole discretion, reserve the right to exclude you from participating in the Wallet Promotion.
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6.2 Taptap Send reserves the right to hold void, suspend, cancel, or amend the Wallet Promotion and its terms and conditions at any time where it becomes necessary to do so without prior notice.

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